Privacy policy

1. **Collection and Use of Personal Information**  

When you use SUNCO mall services, we may ask you to provide personal information. SUNCO mall will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we may be unable to provide you with our products or services or respond to the problems you encounter.  

The following explains the types of personal information that SUNCO mall may collect and how we use such information:  

2. **What Personal Information We Collect**  

When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, mailing address, telephone number, email address, contact information, and preferences.  

When you purchase goods or gift cards through SUNCO mall, SUNCO mall may collect information about the relevant persons you provide, such as name, mailing address, email address, and telephone number. SUNCO mall will use this information to meet your requirements, provide relevant products or services, or for anti-fraud purposes.  

In some jurisdictions, for compliance purposes, we may require users to provide government-issued identification, but only in rare cases (such as customs declaration).  

4. **How We Use Your Personal Information**  

We will promptly inform you of the latest product releases, software updates, and activity forecasts. If you do not want to be on our mailing list, you can opt out at any time by updating your preferences.  

We may use your personal information (such as email address or mobile phone number) to verify and determine the user's identity.  

We may use personal information to send important notices, such as order information related to purchases. Since this information is very important for your communication with the mall, you cannot refuse to receive such information.  

We will also use personal information for internal purposes such as audit, data analysis, and research to improve SUNCO mall's products, services, and communication with customers.  

5. **Collection and Use of Non-Personal Information**  

We will also collect and use data that cannot be directly linked to any particular individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are examples of the types of non-personal information we may collect and how we use it:  

When users use the product, we will collect information such as occupation, language, zip code, area code, unique device identifier, referral URL, location, and time zone to help us better understand customer behavior and improve our products, services, and advertising.  

We will collect information about our customers' activities on our website. We will summarize such information to help us provide more useful information to customers and understand which parts of our website, products, and services customers are most interested in. For the purposes of this privacy policy, aggregated data is considered non-personal information.  

We may collect and store detailed information about how you use our services, including search queries. Such information may be used to improve the results of our service delivery and make it more relevant. Such information usually does not involve your IP address, except in a few cases (such as when we need to ensure the quality of services provided through the Internet).  

6. **Cookies and Other Technologies**  

SUNCO mall or email and advertising services may use Cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people visit, measure and improve the effectiveness of advertising and web search. We treat information collected through Cookies and other technologies as non-personal information. However, if local laws treat Internet Protocol (IP) addresses or similar identifiers as personal information, we will also treat such identifiers as personal information. Similarly, for the purposes of this privacy policy, if non-personal information is combined with personal information, we will treat the combined information as personal information.  

Like most Internet services, we automatically collect certain information and store it in log files. Such information includes IP address, browser type and language, operating system, date/time stamp, etc.  

We use this information to understand and analyze trends, manage the website, understand user behavior on the website, improve our products and services, and collect information on the overall characteristics of the user base. SUNCO mall may use this information for our marketing and advertising services.  

Pixel tags allow us to send emails in a format that customers can read and tell us whether the email is opened. We can use this information to reduce or eliminate emails sent to customers.  

7. **Other Circumstances**  

SUNCO mall may need to disclose your personal information in accordance with laws, legal procedures, litigation requirements, or the demands of public institutions and government departments at home and abroad. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.  

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In addition, in the event of reorganization, merger, or sale, we can transfer all personal information we collect to relevant third parties.  

**Protection of Personal Information**  

SUNCO mall attaches great importance to the security of your personal information. SUNCO mall will use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data in SUNCO mall, we will use computer systems with limited access rights, which are deployed in facilities protected by physical security measures. Your account and password are stored in encrypted form, and this is also true when we use third-party storage space.  

8. **Feedback on Privacy-Related Issues**  

If you have questions or concerns about SUNCO mall's privacy policy or data processing, or want to complain about possible violations of local privacy laws, please contact us. You can call SUNCO mall's support number to contact us at any time.  

When receiving privacy-related issues or access/download requests, we will screen and classify the contacts and try our best to solve the specific problems you raise. If your question involves more important matters, we may ask you for more information. Contacts who raise more important questions will receive replies. If you are not satisfied with the response you receive, you can refer the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels according to your actual situation.  

SUNCO mall may update its privacy policy at any time. If we make significant changes to our privacy policy, we will publish announcements and the updated privacy policy on the company's website.